We strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with a product, our refund policy outlines the process and conditions under which you can request a refund.

1. General Refund Policy

Eligibility for Refunds:

  • Digital products are eligible for a refund within 30 days of purchase.
  • To be eligible for a refund, you must provide proof of purchase.

Non-Refundable Items:

  • Products that have been downloaded or accessed cannot be refunded unless they are defective.
  • Custom or personalized digital products cannot be refunded.

2. Requesting a Refund

How to Request a Refund:

  • To request a refund, please contact our customer service team at info@shopelmarketplace.com.
  • Include your order number, proof of purchase, and a detailed explanation of why you are requesting a refund.

Processing Refunds:

  • Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund.
  • If your refund is approved, we will process it within 7-10 business days. The refund will be applied to your original method of payment.

3. Changes to This Refund Policy

Policy Updates:

  • We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last updated" date.
  • You are advised to review this Refund Policy periodically for any changes.

4. Contact Information

For Refund Requests and Inquiries: